Hell, I have a Windows 7 user who complains that his laptop occasionally does not resume from sleep mode, but when turned on instead Windows starts from boot.
The event log is however not very informative, as I can only tell that some services stop and that the shutdown was unexpected. I have experienced bluescreens in the past where an analysis of the crash dump could tell which drivers that could not handle the change of powerstate, but the user claims that no crash dumps are available in the dump folder.
This gives very little information about how to proceed in order to learn more, so please advise.
I have tried to update all drivers using SoftPag download manager including Chipsets, and I was told that BIOS is a common culprit so it has been updated to HP 68ISV V. F.45, 2014-01-13.
The user does still occasionally experience the problem, so is this problem familiar?