Hi I have just bought a new laptop and it seems to be having a lot of problems one of it is, it used to have a black screen and I was unable to shut it down so I have to hold down the power button. Now it wont shut down and the desk top is visible so I still have to hold down the power button to shut it down. Took it backto the shop PB Tecnology they say its all ok and have returned it back twice. Payed good money for it and am very very dissappointed with it. have to stop using it and use the old 10years old deaktop. very bad experience with HP. Can anyone please help . Its not even a month old. I have 3 years warranty but its of no use. They say its all ok, or do a backup and a recovery which I am not sure how to do.
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