Hello I just had my new HP Envy Dv7 delivered today, but unfortunatly I havnt been able to use it due to constant freezing. By freezing I mean the screen complelty locks up, I cannot move the mouse at all and any sound playing stops.
There is no aparent pattern to it, it freezes anywhere between a min to half an hour after starting up, sometimes during start up. Sence Turning on the Computer for the first time I have made sure everything is completly updated, and I have downloaded Firefox as a brouser and Steam.
Can someone please help me, I am at a loss to fix this, and I am completly unable to use my new computer.