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laptop will not accept my password

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Hello

 

My mother aged 80,  has a hp notebook HPG 61, and today when she opened her computer to log in this is what she got.

 

User profile service failed to log on.  

User profile cannot be loaded.

 

By following the on screen commands she was told it was an F11 log on problem.

 

Please give us some advice.

 

Lorna


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