Hi,
My HP Envy beats edition is 2 yrs old and has recently had a booting problem and we restored it to factory settings since that was the only option as there were no recovery points on the system. It hangs for a split second and then a Blue screen appears at random intervals. When this happens, it mentions something about a physical memory dumping process, then restarts windows.
I am able to go into windows and use the normal programs but all of a sudden the blue screen appears and it shuts down again. Mostly when i am using the Mouse. I do not what the problem is. Please help.