Hi there,
I'm at a loss right now.... I bought this HP Envy 17 machine in 2012 and it is the biggest waste of $1600 I ever spent in my life. It was between this laptop and a Macbook as I want to do audio and video work and unfortunately I chose the Envy 17.
By now, everyone's probably well aware of the numerous posts on this forum regarding overheating on the HP Envy 17 model... just search exactly that in the forum search bar and you will see countless people desparate and frustrated with HP to no avail.
People have tried everything from ringing HP customer service multiple times and having their machines sent in to dismantling and applying thermal paste inside to a wide array of other methods. In a nutshell, from what I've read it seems the HP Envy 17 is a high-performance machine crammed into a outer shell with a cooling system that can't handle the performance.
The reason this is such a problem for me (and everyone else) is that the high-performance aspects are null and void once the machine starts overheating. I can't even run a skype video call and play a youtube video at the same time without the fan whirring to intense levels, the metal frame burning my hands and the laptop speed coming to a complete halt with me unable to even close or open a window. I have to stop and wait about 5 minutes for the laptop to catch up and process whats just happened and then eventually it cools down enough and I can force close whatever windows made it heat up in the first place.
Does this sound familiar??????
Is there any solutions out there?????
Should more be done by HP?????????
Should I commence writing letters to HP?????
Its truly unbelievable that in this day and age a major company like HP can produce such an abomination of a laptop and not recall or do something for its customers that have suffered the consequences.
I'd love to hear from anyone with feedback on what I can do.... I'm not keen to pull my laptop apart and apply paste or install extra components and I'm not keen to send it in and spend a third of what I payed for it to have it come back in the same shape I sent it away in. (Just read the other posts in this forum and you'll understand)
Is there a reliable laptop cooling base I could use that has been tried and proven?
Anyway, sorry for the rant.
Hope there's some help out there,
Cheers