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Notebook Boot and Lockup topics

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    Hi, I currently own a HP CQ35 laptop, yes I'm well aware that this series is almost 10 years old and possibly the hardware has gone ancient!


    The "white light" next to the power socket on the laptop is lit. But when I press the power button, it dies immediately and the "white light" does not turn back on. Not until I remove the plug from the socket and re-insert it, does the "white light" come back on. No blinking. No fan sound, no boot sound, nada. 


    I've been using this laptop without the battery. Only with the adapter power plugged in for as long as I can remember. 


    I don't really care about saving the laptop anymore (unless this is something really simple to do), but I would like an alternative to at least transfer out the data currently stored in it. 


    Appreciate any guru-level assistance *bow*



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    Hi there, I'm using Linux on my spectre x360  13 and unfortunately the lastest bios update (F.48) breaks the headphone jack. I wish to roll backto previous version of bios but they are stuck at initializing when booting the laptop with the bios update utilities' efi files.  Newer update managers work but if I replace bios images in HP/BIOS/New, the tools complain unable to open signiture files, and if I use the windows key + B method then it says it can't find recovery usb.


    Btw this laptop has a long lasting audio issue with Linux detailed here,

    but I just want to get the headphone jack back working.

    Does anyone know if it's possible to use different versions of update tools to flash different bios image? Which files should I replace?

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    Hello .... 


    My bios disabled the NFC how to enable if option not showen in BIOS settings ? 


    Best Regards ,,, 


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    can't get around the administrator hdd password or the power on password, keep getting the error code [i 5061445821]

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    I need to change some advanced options in my bios but it's too simple and does not show enough option to configure.

    I specially need to disable/enable ACPI, be able to switch sata between IDE and AHCI and etc.

    these options are available in other bioses and some of others versions of insydeh20 but they seem to be hidden.

    I am ok with trying modified bios [if it's required], but I could not find anything for this version.

    any help would be appreciated.


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    hello sir,

    my notebook is secured with hp support administration password which i don't know what is it? i can not install or uninstall any software. i can not update my windows and antivirus system. even i can't boot it. please suggest me what should i do? please provide me hp support password or any guidence. i am very tired of this. please help me.

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  • 12/19/18--04:32: BIOS password
  • Hi.Help to reset password bios HP ELITEBOOK 8470p.

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    I tried removing the battery and plugging in the adapter but still didn't boot. When I plug in the adapter the light at the charging point will show indicating it's receiving power but the leds won't show. In summary both removing the battery and putting back the PC still won't boot on. What do I do? Please....Gilbert

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  • 12/19/18--09:03: bios administraator password
  • Hi,
    I've forgotten my password for my HP Pavilion x360 11t-u000 CTO 
    It asks me "Enter administrator password or power on password" as soon as the laptop starts.
    I'm quite sure I have entered the correct password from memory, But its not working.

    After three failed attempts i am given this error code:

    Model : HP Pavilion x360 11t-u000 CTO
    OS : win 10 

    Thanks in advance!

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    After the last actualization, the HP Drive Encryption don't recognize my password

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    Hello, How are you? I have a big problems with my Hp Probook 4740s. When I power on laptop appear on the screen that "Product information not valid". I tried many things but nothing to help me with this problems.   Do you have any decision for me and these problems. Thank you in advance   My contact: [Personal Information Removed] Thank you    product information not valid.jpg

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    My computer can't boot because it is repeatedly showing this error message: 0xc000021a.

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    Please I have the same issue.

    I get codei 76762433.

    Please help, thank you in advance.

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    Laptop does not turn off at shutdown. Windows powers down but hardware continues to run. Have to hold in the power button to turn off the hardware. This happens intermittently. 

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    Bought a laptop one day and the next it didn't load up.  Contacted support who took over computer and told me I needed to install updates.  Support began update process and it is now over 2 1/2 hours.  In other words, the computer came to me and was an incomplete product.  My suggestion is they should tell you right at the beginning when you open the box, to install updates.  Very unsatisfied.

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    Enter Adminstrator Password or Power on Password on boot. I'm attempting to fix this issue for a customer who brought their laptop to me.


    Laptop model: 15-db0011dx


    Halt code is: i 58707727

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  • 12/19/18--13:35: My laptop won't turn on
  • My laptop is brand new. I fully charged the battery and used it last nite. Then I turn it off. Today the laptop won't turn on at all even plug in.

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    HP Pavilion 15t AU100 Programs Freeze If Not Used For 5 Minutes or More.  You have to close the program (using Ctrl Alt Del) and restart it. I have loaded all the latest updates from HP 

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    Hello! I've bought my HP today (HP Pavilion Gaming Laptop 15-cx0xxx) and I was looking to install Kali Linux on an external HDD. After going through the installation I've rebooted multiple times and each time the option 'UEFI boot manager WD My Passport' has shown up and I was able to boot into it without any problems. But after restarting the device, removing the USB and booting into Windows the option doesn't show up anymore in the Boot Manager. Only Legacy mode shows up but this won't work and causes 'No bootable device found' error.


    I have tried a variety of things including: Enabling/disabling secure boot, enabling/disabling Legacy, tried different USB ports without success and I'm very confused as to what is causing this issue. The drive works most certainly as I'm able to boot into it from another laptop. If anybody has any idea it would be much appreciated!

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    Message: “The system has detected that a cooling fan is not operating correctly. Continued operation is not recommended and may cause unpredictable behaviour that could result in random shutdown, data loss or possible system damage. The system will shutdown in 15 seconds. To prevent shutdown and continue operation, press the Enter key now.

    System fan (90B)

    ENTER-continue operation”

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