My computer:
HP EliteBook 755 G4
AMD PRO A12-9800B R7
Windows 10 Pro Version 1803 installed June 6, 2018
Build Operative System: 17134.407
The computer is fully updated.
The problem:
When I leave the computer turned on and connected with AC, I have selected the option do not freeze. A screen saver (bubbles) starts after 3 minutes.
Unfortunately, after a variable period of time, the computer freezes. I have to turn it on again and placing my fingerprint again in.
I have double-checked all the options I could find over “Settings”, but I failed to find any which referred to let the computer freezing.
I have run “HP PC Hardware Diagnostics Windows” that I downloaded today, but everything is fine.
The problem is not constant. Sometime it happens after few minute following the screen saver starts; in other occasions the screen saver runs for several minutes or even for a couple of hours before the computer freezes.
The computer is usually connected on Internet through a wi-fi connection.
Do you have any idea I could avoid the problem?